Support

One app, any number of sovereign systems — chat, call and stay in touch without a phone number or e-mail address.

Getting started

• Create your profile. On first launch, add a name, a short "about" and a photo. No e-mail, phone number or password is needed — your identity is a private random code.
• Allow Bluetooth & notifications when asked — Bluetooth is how Souverain notices people nearby, and notifications let chats and calls reach you when the app is closed.
• Your Souverain Code. The 6-character code under your profile picture is what others type to send you a contact request. Share it only with people you want to hear from.

Systems

• What is a system? A Souverain system is a complete messenger run by one organisation on its own servers. The app connects to the souverain.pro system out of the box.
• Add a system. Profile → Systems → "+" and enter the address your organisation gave you, then create your profile there. Contacts and groups of every system appear in one list, each in its system's colour.
• Default system. Tap a system in the list to make it the default: your profile, Nearby discovery and new contact requests then use that system. Every system keeps its own profile and contacts.
• Removed a system by mistake? Add it again with the same address — your profile there is recovered automatically.

Finding people nearby

• Nearby shows Souverain members physically around you. Tap a photo to see a profile; start a chat to say hello.
• Be discoverable. Use the slider on the Nearby screen to turn your visibility on or off. While off, nobody nearby can see you.
• Not seeing anyone? Make sure Bluetooth is on, the app has Bluetooth permission, and you're set to discoverable. People who are far away, who have discovery switched off, or who are on a system you are not a member of, won't appear.

Contacts, chats & calls

• Add contacts. Send a request from a nearby profile, by Souverain Code (choose the system when you belong to more than one), or by sharing an invite link — contacts stay connected wherever you are.
• Chat and call. Message contacts any time; start a voice or video call from a chat, and add more people to a call while it runs. Calls connect directly between devices where possible.
• Groups and meetings. Create a group for a team, or a meeting at a set time: everyone invited gets a countdown and a single "Meeting" button that opens the video call at the start time.
• Invites. From the Contacts screen, the "+" lets you invite someone to Souverain; once they join you're connected automatically.

Linked devices

• Mac and Windows. The desktop apps link to your phone's profile by scanning a QR code; contacts, groups, meetings and history then stay in sync on every device.
• One active call. A call or meeting runs on one device at a time — pressing Play on another linked device takes the meeting over.

Privacy & safety

• Turn discovery off any time to become invisible to people nearby.
• Block anyone from their profile or an incoming request; blocked users can't contact you.
• Delete a chat, remove a contact, or leave a group whenever you like.
• Read our Privacy Policy and Child Safety Standards for the full details.

Troubleshooting

• Notifications not arriving? Check that notifications for Souverain are allowed in the system settings, and that Focus / Do Not Disturb isn't hiding them.
• A nearby person appears and disappears? Bluetooth range and phones going to sleep can cause brief changes; pull down to refresh the Nearby list.
• Reinstalled the app? Your profile and your recent chats come back automatically from your own iCloud or Google backup once you sign in to the same account on the phone.
• Something still wrong? E-mail support@souverain.pro with a short description and we'll help.

Contact

Souverain is developed and operated by Studio WebApp B.V., Amsterdam, the Netherlands.
Support: support@souverain.pro · Product: souverain.pro